SHIPPING POLICY

Policy Overview

This Shipping Policy outlines the official shipping rules, processing standards, delivery timeframes, and global shipping terms applicable to all orders placed on our website. This policy covers all product categories available in our store, including star-themed water cup series, vacuum insulated bottles and jugs, thermal storage bags, coolers, camping kitchenware, peripheral accessories, and all limited-edition co-branded products. All shipping services are implemented with unified standards for every global customer, ensuring transparent, stable, and reliable logistics arrangements for all online orders.

Free Shipping Commitment

We provide 100% free worldwide shipping for all products with no minimum order requirement. No shipping fees, handling fees, or hidden logistics charges will be applied to any order, regardless of product type, order quantity, or delivery destination. All displayed prices on our website are pure product prices, and customers will not bear any additional logistics costs during the entire purchasing process. This free shipping policy is uniformly valid for all global regions and applies to all conventional and limited co-branded products in our store.

Order Processing & Shipment Timeline

All orders will be processed and inspected systematically after successful payment confirmation. Our professional warehouse team conducts product quality inspection, packaging reinforcement, and order verification for every purchased item to ensure the products are intact and complete before dispatch. Standard order processing and shipment arrangement will be completed within 1 to 3 working days.
Please note that order processing days refer to working days only, excluding weekends and official holidays. During peak shopping seasons or promotional periods, individual orders may encounter slight processing delays due to order volume surge, and we will always arrange shipments in the order of order placement to ensure fair and orderly logistics processing.

Global Delivery Timeframe

We implement a unified global delivery standard for all international orders. The standard delivery time for all regions worldwide is 6 to 12 working days. There is no differentiated delivery cycle for domestic and overseas orders, and no expedited shipping service is available for selection. This stable delivery cycle covers the entire logistics process from warehouse dispatch to local delivery completion.
The delivery timeframe is an estimated standard cycle. Individual orders may have minor fluctuations due to local logistics efficiency, customs clearance progress, and regional transportation arrangements. We strictly control pre-shipment quality and packaging quality to minimize various uncertain risks during transportation and ensure customers receive ordered products within the standard delivery cycle as much as possible.

Packaging Standards

In view of the characteristics of insulated drinkware, outdoor supplies, and limited co-branded products, we adopt professional shockproof, pressure-resistant, and drop-proof packaging materials for all orders. All products are equipped with protective filling materials and independent packaging protection to effectively avoid extrusion, collision, and damage during long-distance transportation. Limited-edition co-branded products and collectible items will be packaged with extra reinforcement to protect product appearance and structural integrity.

Logistics Tracking

Once your order is dispatched from our warehouse, you will obtain an official logistics tracking number. You can track the real-time transportation status and delivery progress of your order through the official logistics channel. We recommend that customers regularly check the logistics information to grasp the latest delivery dynamics of the order. If the logistics status is abnormal or the delivery cycle exceeds the standard time limit, you can contact our customer service team for assistance and inquiry.

Customs & Import Terms

For all international cross-border orders, customers shall be responsible for complying with local import regulations and local customs policies of the destination country or region. We do not undertake additional tariffs, import taxes, and customs-related fees generated during cross-border transportation. Before placing an order, customers are advised to understand the local import relevant regulations to ensure smooth customs clearance and normal delivery of the order.

Shipping Related Support

For any questions about order processing status, shipment progress, logistics tracking exceptions, delivery cycle consultation, and other shipping-related issues, please contact our official customer service team through the Contact Us page. All official contact channels including dedicated service email are displayed on the Contact Us page. Our team will provide professional inquiry services and problem-solving support to ensure a smooth shopping and delivery experience for every global customer.

Policy Update Statement

We reserve the right to optimize and adjust the terms of this Shipping Policy according to warehouse operation upgrades and logistics service iteration. All updated policy contents will be officially displayed on this page and take effect immediately after release. Your continued use of our website shopping services constitutes your recognition and acceptance of the latest shipping service terms.