REFUND POLICY

Policy Introduction

This Refund Policy clearly defines the standardized rules for return applications, refund eligibility, refund processing procedures, and related service standards for all orders placed on our official website. This policy applies to all product categories sold on our platform, including star-themed water cup series, vacuum insulated bottles and jugs, thermal storage bags, coolers, camping kitchenware, peripheral accessories, and all limited-edition co-branded products. We formulate transparent and customer-friendly refund rules to fully protect the legitimate shopping rights and interests of every global user. By placing an order on our website, you agree to abide by the terms specified in this Refund Policy.

General Refund Terms

All orders on our website adopt unified USD settlement, and the refund amount will be calculated strictly based on the actual payment amount of the order. Our store provides free worldwide shipping for all products, and no shipping fees will be charged for any order. Correspondingly, no shipping-related fees will be deducted during the refund process for eligible return orders. All refund services are implemented uniformly for all global customers without regional difference or preferential rules.
We support a 60-day return and refund window for all products. Customers are entitled to apply for a return and refund service within 60 days upon receipt of the goods if the products have quality problems, inconsistent product description, or do not meet personal usage and collection expectations. All return applications must comply with the product return conditions specified in this policy to enter the official refund processing process.

Return & Refund Eligibility

To ensure smooth processing of your refund application, all returned products must remain in unused, intact, and undamaged condition, with original packaging, accessories, and tags complete. Products that are worn, damaged, improperly used, artificially modified, or missing original packaging and accessories due to personal reasons will not be eligible for return and refund services. Limited co-branded products and exclusive collection items follow the same return eligibility standards as conventional products to maintain unified service specifications.
We strictly review each return application based on product actual conditions and order records. Once the returned package is received, inspected, and verified by our warehouse team to meet return requirements, we will confirm the eligibility of your refund application and start the formal refund process without delay.

Refund Processing Timeline

We adhere to an efficient and standardized refund processing mechanism. After your returned goods are received, inspected, and approved by our official team, we will complete the review and initiate the refund within the specified cycle. The official refund processing period is 5 to 10 working days. All refunds will be returned through the original payment channel used for order settlement.
The specific arrival time of the refund shall be subject to the processing cycle of your official payment institution. Our side will complete all internal refund operations within the stipulated time frame to ensure that customers can recover the payment funds efficiently. No additional handling fee or service fee will be deducted during the entire refund process.

Partial Refund Rules

For orders containing multiple products, customers can apply for partial return and partial refund for eligible single or multiple items. The refund amount will be calculated proportionally according to the actual unit price of the returned products. The remaining products that are not returned will continue to enjoy our standard after-sales service guarantee. All partial refund operations comply with the unified review and processing cycle of this policy, with a consistent 5-10 working days refund processing period.

Ineligible Refund Situations

The following situations are not applicable for return and refund services: products damaged due to human factors, improper operation and use, unauthorized disassembly and modification; products exceeding the 60-day return application period; products with lost original packaging, accessories and identification tags; customized products specially processed according to personal needs; and abnormal orders with malicious return behaviors. We will make comprehensive judgment based on order records and product inspection results to ensure fair and standardized service processing.

Customer Support & Inquiry

If you have any questions about return conditions, refund progress, amount verification, and policy terms, please contact our professional customer service team through the Contact Us page of our official website. All official contact methods including service email are displayed on the Contact Us page. Our team will reply to your inquiries, track your refund order, and solve your after-sales problems in a timely and professional manner to ensure a secure and reassuring shopping experience for every customer.

Policy Revision Right

We reserve the right to adjust and optimize the terms of this Refund Policy according to business iteration and service standard upgrading. All updated policy contents will be officially published on this page and take effect immediately after release. Customers are advised to check the latest policy rules regularly. Your continued use of our website shopping services after the policy update means that you fully recognize and accept the latest refund service terms.