PRIVACY POLICY

Introduction

This Privacy Policy explains how we collect, use, store, protect, and manage the personal information of all users and customers who visit and make purchases on our official website. This policy applies to all visitors, registered users, and consumers who purchase our products, including star-themed water cup series, vacuum insulated bottles and jugs, thermal storage bags, coolers, camping kitchenware, peripheral accessories, and limited co-branded exclusive products. We prioritize the protection of user privacy and personal data, and we strictly comply with global data protection standards to ensure that all personal information is processed legally, securely, and transparently. By accessing our website and placing an order, you acknowledge and agree to the terms outlined in this Privacy Policy.

Information We Collect

We only collect necessary and legitimate personal information required for order processing, service delivery, and customer experience optimization. The information we collect mainly includes personal identification information and transaction information submitted voluntarily by users. This covers your full name, shipping address, contact email, phone number, and payment-related verification information required for order confirmation, logistics delivery, and after-sales service processing.
In addition, we may automatically collect basic browsing data through secure website technical tools, including your browser type, device information, website access time, browsed product pages, and access operation records. Such information is used only for analyzing website operation status, optimizing product display, improving user browsing experience, and maintaining the stable operation of the platform. We will not actively collect sensitive personal information including identity sensitive data, financial private data, or irrelevant personal privacy content.

Use of Your Personal Information

All collected user information is only used for legitimate business and service purposes, and will never be used for unauthorized commercial purposes. Firstly, we use your personal information to complete order confirmation, product shipment, logistics distribution, and delivery follow-up, ensuring that your purchased thermal insulation supplies, outdoor camping equipment, and limited co-branded products can be accurately and successfully delivered to the designated address.
Secondly, your contact information will be used for after-sales service processing, including return and refund verification, order problem feedback, and customer consultation response, so as to efficiently handle your 60-day return applications and 5-10 working days refund processing services. In addition, we may use your browsing data and order data to optimize product categories, update trendy limited-edition products, adjust website service functions, and provide you with more accurate product matching and standardized shopping services. All information usage behaviors are limited within the scope of service operation and platform optimization.

Information Storage and Protection

We adopt industry-standard technical encryption measures and secure server storage systems to protect your personal information and transaction data. All user data is stored in encrypted form, with strict access authority management and data monitoring mechanisms in place to prevent unauthorized access, disclosure, tampering, loss, or illegal leakage of personal information. Our technical and operation teams regularly maintain and upgrade the data security system to continuously improve the platform’s anti-risk capability of user privacy protection.
We will retain your personal information only for the necessary service cycle and legal retention period. After the order is fully completed and the after-sales service guarantee period ends, we will regularly clean up and safely process user data in accordance with data protection specifications, avoiding long-term redundant storage of user personal information. During the valid retention period, we strictly restrict internal personnel’s access to user data to ensure full confidentiality of private information.

Information Sharing and Disclosure

We solemnly promise that we will never sell, rent, or trade your personal private information to any third-party commercial institutions or individuals without your explicit authorization. Your personal data will only be shared with authorized third-party service providers who are necessary for order completion, including professional logistics and distribution service providers and secure payment technical service providers. The shared information is limited to the minimum content required for delivery and payment verification, and all cooperative institutions have signed strict confidentiality agreements with us.
We may disclose user information only when required by mandatory standard specifications and legal requirements. Except for legal mandatory scenarios and user voluntary authorization, we will not disclose any of your personal information to irrelevant third parties, fully protecting your privacy rights and data security.

Cookie and Tracking Technology

Our website uses standard Cookie technology to optimize your browsing experience. Cookies are small data files stored on your local device, which can help the system remember your browsing preferences, commonly used access settings, and product browsing records, enabling faster page loading and more accurate product recommendation services during your next visit.
The Cookie data we obtain only acts on your access experience optimization of this website, will not obtain other private data of your device, and will not cause any security risks to your device and information. You can adjust the Cookie permission settings through your browser settings according to your personal preferences. Disabling partial Cookies will not affect your normal order placement and basic shopping functions on our website.

User Rights

You have independent privacy rights for your personal information stored on our platform. You have the right to inquire, view, correct and update your personal order information and personal profile information at any time. If you need to apply for data confirmation, information modification or data clearance, you can submit your demand through the Contact Us page. Our professional customer service team will verify your identity and respond to your legitimate rights and interests demands in a timely manner.
For any questions, doubts or disputes about personal privacy protection and data processing rules, please contact us through the official contact channel displayed on the Contact Us page. We will strictly follow this privacy policy and standard service specifications to properly solve your problems and protect your legitimate privacy rights.

Policy Updates

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to platform operation upgrades, service iteration and standard specification updates. All updated privacy policy terms will be officially displayed on this page, and the revised content will take effect immediately after publication. We recommend that users regularly check the latest privacy policy rules to ensure a clear understanding of our personal information processing and protection mechanisms. Your continued use of the website and shopping services after the policy update constitutes your recognition and acceptance of the latest terms of this Privacy Policy.